I’m having trouble logging in or using SmartyMe. What should I do?

No worries! Here’s how to get back on track.

 

If you’re using SmartyMe on the web while facing the issue:

1. Refresh the page or restart your browser.
2. Try a different browser.
3. Open SmartyMe webpage in a private/incognito window.
4. Clear your browser’s cache and cookies.
5. Restart your device.

If you’re using the SmartyMe mobile app:

1. Log out of your account and delete the SmartyMe app.
2. Restart your device.
3. Reinstall the app, but don’t log in yet.
4. Find the “Let’s register to SmartyMe” email you got after payment (check your spam folder too) and click the Registration button.
5. Register with an email you haven’t used on SmartyMe before.
6. If you signed up on the website, use the same email and password to log into the app.

Still stuck or seeing another issue?
Email us at [e-mail] with a quick description of the problem and a screenshot if you can. We’ll help you fix it as soon as possible!