Please note that this is a known bug in our system and we’re actively working to resolve it. Rest assured, your subscription is active and functioning as expected.
In the meantime, to log in to your account, please follow this link https://web.smartymeapp.com/ and enter your credentials.
In case you don't remember the password click on 'Forgot password' and make sure that you open the password reset link in the same browser where you made the request for the reset password.
If there will be an issue, here are a few basic troubleshooting steps that may help resolve the problem with logging in:
1. Reload the Page: Sometimes, the issue may be temporary. Reloading the page or restarting the app might resolve it.
2. Try a Different Browser: If the problem persists, try accessing SmartyMe on a different browser.
3. Try Incognito Mode/Private Browsing: Open the link in a private browsing window or incognito mode to rule out any cache or cookie-related issues.
4. Clear Your Cache and Cookies: Sometimes, old data can cause conflicts. Please clear your browser's cache and cookies and then restart the browser.
5. Restart the Device: Restart the device (computer, phone, tablet) to refresh the system and clear any temporary glitches.
If the issue with logging in persists, please send a request to support@smartymeapp.com and we will be happy to assist you further.