If something in the app isn’t working as expected, the steps below can help resolve most common technical issues.
⚡ Quick Fix
Before trying more specific solutions, please try these quick steps. In many cases they resolve the issue immediately:
🔄 Refresh the page or reopen the app
Temporary glitches can often be fixed by simply reloading.🌐 Check your internet connection
Make sure your device is connected to a stable network.🧹 Clear your browser’s cache and cookies
Stored data may sometimes cause conflicts with the platform.🕶 Try a different browser or open the page in incognito/private mode
This helps rule out issues related to browser settings or extensions.🔁 Restart your device
Restarting your computer, phone, or tablet can resolve temporary system issues.
🚫 The app or website is not loading
If the app doesn’t open, loads slowly, or shows an error, try the following:
🔄 Refresh the page or reopen the app
🌐 Check your internet connection
🧹 Clear your browser’s cache and cookies
🕶 Try a different browser or open the page in incognito mode
⬆️ Make sure your browser is updated to the latest version
🔁 Restart your device
🧊 The app is freezing or not responding
If the app opens but freezes, crashes, or behaves unexpectedly:
❌ Close the app completely and open it again
🔄 Refresh the page if you are using the web version
🔁 Restart your device
⬆️ Update your browser or app to the latest version
🧩 Disable browser extensions that may interfere with the platform
🔊 Audio is not working
If you cannot hear audio or listening content:
🔈 Check that your device volume is turned on and not muted
🎧 Make sure the correct audio output device is selected (speakers, headphones, Bluetooth device)
🔌 Reconnect or restart your headphones or speakers
🔄 Refresh the page or restart the app
🌐 Try using a different browser or device
🎬 Video is not playing
If videos do not load or stop during playback:
🔄 Refresh the page or reopen the app
🌐 Check your internet connection
🕶 Try a different browser
🧹 Clear your browser’s cache and cookies
🧩 Disable browser extensions that may block media content
🔁 Restart your device
💬 Still having issues?
If the problem continues after trying the steps above, please contact us at support@smartymeapp.com.
To help us resolve the issue faster, please include:
📝 a short description of the problem
📷 screenshots or screen recordings (if possible)
💻 the device and browser you are using
We’ll be happy to help 💙