We want to resolve any issues quickly and fairly.
📩 If you have a dispute with Glacy, please contact us first at support@smartymeapp.com and include a brief description of the issue.
Our team will make every effort to resolve any dispute, question, or disagreement directly through discussion and negotiation before any formal action is taken.
⏳ Please note that disputes submitted through your bank or card provider can take up to 3 months to be reviewed and resolved.
⚡ In many cases, we can review your request and provide a resolution much faster when you contact us directly.
🔒 Once a chargeback or dispute has been initiated with your bank, the funds are placed on hold and we are no longer able to process a refund until the dispute process has been completed.